Managing Water Utilities – The eWUM e-Learning Courses

This course sequence is based on the famous Water-Impact Guidebook, written by Nancy Barnes together with several international experts and edited by Thomas Petermann & Ernst Döring of GIZ GmbH.

The Guidebook consists of 56 chapters, all are giving an introduction to the management of Water Utilities. As the Guidebook is such a valuable resource for managers, technicians and deciders from the water sector, GIZ and their local partner  ACWUA decided to identify the most relevant chapters and to "break down" the content of the guidebook as a set of e-Learning courses. This three e-Learning courses [as described in the column on the right] make it even easier for water utility members to go into the content, the guidebook is dealing with.

Every lesson – taking participants between 60 and 120min reading time – is constructed the same way. It consists of four pages which care for the most crucial content and of four pages to give participants the opportunity to read the whole chapter and to comment on their personal (or the view of the organization they are working with).

The lessons are thematically summarized into modules. Each module, consisting of 4 to 6 lessons, takes 2 weeks. The first week is a study time («Aquire Knowledge») and the second week of each module is the «Reflection & Remix» period. Participants are invited to use their smartphones with «Social Media» installed (almost every participants uses an Android or an iPhone) to exchange with each other and to cluster their working results. 

Every action taken by the participants is accompanied by e-Tutors (specialized e-Learning trainers) who evaluate and motivate each participant. The e-Tutors offer also so-called «Webinars» in every module to give extended input with additional presentations and lectures and by giving participants the opportunity to use their headsets to discuss over audio (Voice over IP [VoIP]). The e-Tutors are also responsible to track and monitor each participant and to give recommendations about the content of a certificate.

The three eWUM (e-Learning for Water Utility Management) have been repeated several times since they first came to the market in 2012 with a huge success for approx. 100 participants for each course run.

Target Group & Language

Senior managers and supervisors in water and sanitation utilities, associations, water boards or other related organizations and having responsibility for the organization or for a group of people.

Participants with advanced English skills profit most from the courses. For 2016 it is planned to translate the 4 summary pages (see lesson construction) into Arabic.



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