«Managing Non-Revenue Water»

The training course gives an overview of Non-Revenue Water (NRW), which is a major utility performance gap and the main reason for very high water losses in urban water supply systems. It has been developed by Hans Hartung (Margraf Publishers GmbH) on behalf of  the GIZ (Gesellschaft für Internationale Zusammenarbeit, Germany): It makes use of the following resources: 

  • Managing Non-Revenue Water, NRW Sourcebook for Trainers, WAVE and MENA WANT Programmes, GIZ/InWent, 2010;
  • The Manager’s Non-Revenue Water Handbook, A guide to Understanding Water Losses, Ranhill & USAID, 2008;
  • Guidelines for water loss reduction, A focus on pressure management, GIZ & VAG, 2010; 
  • WB-EasyCalc Software from www.liemberger.cc.

Cooperative Learning Approach

An e-Learning course does not consist of the learning content only – the other part, which is at least as important as the learning content itself is the communication and collaboration with your tutors and with the colleagues who are working on the course at the same time. The effect of learning from each other should not be underestimated – all experiences made with e-Learning show clearly that you will get the utmost benefit of a course if you actively discuss controversial opinions or just ask your colleagues how they are coping with the demands of their professional life.

To get the best benefit out of the course, try to be online at least every two days and to check questions and contributions made by your course fellows. Do not wait for other participants to get active - make the first step yourself. It's fun...

Structure of the Course

Generally spoken, the e-Learning course environment consists of two parts. The first part is the learning environment. This means that in subsequent modules and lessons, all learning content is ready for you to work with. Although the course is meant to be «only» an introduction to NRW, it is rather complex. This is the reason why you should be aware of the necessity to have a clear working schedule while you are participating in the course. 

The online learning content helps you in the same way to organize your learning agenda during the course:  

  • The modules will be made available subsequently. Each module will have a clearly defined period during which you can work on it. Written tasks and a live discussion are also assigned to this period.
  • The Course Overview page gives access to all lessons of the course which are currently available. In addition, it shows the lessons that you have already completed.
  • At the end of each lesson's last page, you'll find a button «lesson finished». Click here, if you are sure that you have read and understood this lesson. Your Overview page will now show that this particular lesson has been completed by you.

Every lesson finishes with a Self-Assessment in which two aspects should be repeated. This assessment is for individual control only. 

Be aware of the fact that you will need some time to read the course content carefully. As the particular lessons are rather short, you should be able to reserve enough time to read one lesson per day. Make sure not to wait until the course is almost over before you start studying – usually you will not be able catch up.

Language, Timeframe & Certificates

The course is available in English (level B2) and designed for a total learning time of 6 weeks. Beside their daily work, participants should calculate with one (1) hour per day to browse through the reading material and to develop the description of a strategy.

Beside the interactive presentation of the learning content, the course includes Webinars, Multiple Choice Tests and Exchange Forums for a collaborative group work.

Successful participants receive an electronic certificate issued by ACWUA. To receive a certificate, participants have to make use of at least 70% of the collaborative features; successfully pass a MCT and actively take part in the working groups.

This course has been prepared for Decision makers, Senior managers, Supervisors and Senior operational staff working with Water service providers, Ministries, Local or national water agencies, Associations, NGOs or other water sector organisations. 


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